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The Delivery Process:
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We want you to receive your order in the same
way it left our building to be shipped. Which is why we have focused our energies
to develop packaging that minimizes the risk of damage to your order during
shipping. Our packaging is designed for a 2-day maximum transit time, which is
why we offer 1 or 2-day Ground, Express or Overnight shipping options. Due to
the perishable nature of our pies, we do not ship over weekends and
holidays. Each pie leaves our facility
frozen, packed in an insulated box with dry ice, and will arrive to your
doorstep in a partially frozen to thawed state.
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If ordering for a special event, please consider
selecting a preferred arrival date of one to two days before the event to give
time for potential delivery delays
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Delivery Times & Locations:
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We ship Monday through Thursday for arrival on
Tuesday through Friday.
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All orders placed after 12pm each day will
automatically be moved to the next day and will therefore change the available
arrival dates on your screen.
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We can only ship within the U.S. to addresses
verified by the United States Postal Service and UPS.
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We cannot ship to P.O. Boxes or APO/FPO addresses or Canada.
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Arrival & Damage Policy:
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We are committed to providing you the highest
quality of product and service. If your
pie arrives damaged or in an unacceptable state, please email us so we can give
you the best customer experience possible.
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Any additional shipping fees incurred to resend
a pie that exceed the original cost will be the responsibility of the
individual customer.
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We unfortunately cannot extend our guarantee for
delayed shipments due to unforeseen weather conditions, closed businesses, or
incorrect delivery addresses provided during checkout.
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Before selecting a preferred arrival date,
please check with your recipient to ensure their availability to receive
packages.
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Shippers will typically deliver to residential
addresses without obtaining a signature and will leave the package at the front
door or closest accessible area. Tootie
Pie Company cannot be liable for determining the acceptable delivery area for
each residence. We ask that all
customers keep an eye out for their shipment or give some form of notification
to their recipients.
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If
delivering to a commercial address, a proof of delivery must be obtained by the
delivery driver upon arrival. Tracking
information and further delivery details are available from the specific
shipper and will be provided with the shipping notification for your order.
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Refund & Return Policy:
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In the event you receive a damaged or incorrect
pie, contact us as soon as possible. You may email us at
customercare@tootiepieco.com or by phone (210) 737-6600 so that we may assist
you with any problems or discrepancies.
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Serving & Storage Instructions
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Serving and Storing 11” Pies:
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All Tootie Pies are fully baked and frozen to
capture maximum freshness. Upon arrival, you can either store in the freezer or
refrigerator until you are ready to serve. In the freezer the pie will retain its quality
for at least one year. Your Tootie Pie can be thawed overnight in the
refrigerator or for faster thawing, on your kitchen counter. When thawing pies
on the counter remove the wrapper from your pie and set on the counter for 30-90
minutes. To enjoy your fruit pie warmed, place your unwrapped pie on a baking
sheet. Preheat your oven to 300. When the oven is ready and place your pie in
the oven. Heat for 30 minutes to 1 hour or until thoroughly warmed – depending
on pie type. Thawed pies will stay fresh in the refrigerator for one week.
Because our pies have no added preservatives and we use fresh and natural
ingredients, leftovers must be kept refrigerated or refrozen.
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NOTE: Your Tootie Pie Apple Pie may take a bit
more heating due to the size and density of this giant!
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Serving and Storing Cakes:
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Remove wrapper and collar from cake while still
chilled. Allow to thaw on countertop for
2 hours. Thawed cakes will stay fresh in the refrigerator for one week. Leftovers
must be refrigerated or refrozen.
